Checking the briefing offered by trendwatching.com is often very interesting. This month’s trend briefing was in the form of videos that addressed a few interesting questions.
There were two that were particularly interesting. One was Car vs Phone. It surveyed a fair number of people from all walks of life and in different countries as to whether they would prefer a car or a mobile phone. Surprise? More people voted for the mobile phone.
What does this say for the motor industry? Maybe nothing at all. On the other hand, if you lived in a country where public transport is dirt cheap, totally accessible at all times and used by most citizens what then? Would you really want to bother with a car and the costs involved, never mind the danger of driving on roads with other mad people.
Is this what is killing the motor manufacturers during this current recession? It’s not really at all about consumer spending, it’s actually about life style changes. And if that is the case, then the motor industry is in a far worse state than one can imagine because then it’s the death knell isn’t it.
But the video that truly fascinated is called Who Cares. It’s not so much a revelation as the car vs phone one was to watch. It was more a confirmation of what one knows already. Public opinion on whether brands or the company that makes them care about their customers was quite strong and universal.
The overall consensus of all the people asked was that nobody cares. Companies only want you to buy. The bottom line and making sales is what it’s all about. All the time. Nothing else matters. Certainly you as consumer do not matter to them. That was the opinion voiced by these consumers.
Nobody surveyed in the video could think of one company or brand that they felt represented a business that cared about it’s customer. Very sad.
But surely that’s a business opportunity isn’t it? If you truly care about your customers or potential customers then imagine how ahead of the pack you are. Unbeatable in fact.